Return, Refund and Cancellation Policy

Returns and replacement

Products purchased on the website can be returned or replaced within 5 days of the delivery date. To be eligible, the item must be returned in new and unused condition, in the original boxes, with all paperwork (including warranty cards and the invoice), parts and accessories. “New and unused” means there are no scratches, marks or blemishes, and the product has not been sized or altered.

Orders placed beyond 5 days are not eligible for refunds, but can be replaced or fixed under the warranty terms for that product.

To claim a refund, email your request and order number to [email protected]. After we receive the product, our team will verify it and process the refund if it is approved.

Refund method

After we receive and inspect the product, we will tell you the status of your refund. If it is approved, we initiate a refund to your original method of payment. For credit card, debit card, wallet or net banking, the product price is returned to the same mode of payment. We refund the amount within 7 working days to the original method of payment, except cash on delivery.

If a partial product or a product with tampered packaging is returned, the refund will not be processed. All accessories and items received with the product should be returned together.

Cancellation

For cancellations, contact us and quote the order ID. See the [email protected] for how to reach us.